Refund & Cancellation Policy

1. Selling Your Phone to SellEazy

When you submit your device for a quote, the price shown is an estimate based on the details you provide. It is confirmed only after our team reviews your submission, and finalized after our pickup agent physically inspects the device.

• You may cancel a pending or confirmed order any time before pickup, free of charge
• If the device's actual condition does not match what was submitted, we will share a revised offer before completing the sale — you are never obligated to accept it
• Once you hand over the device and confirm the pickup code, the sale is final and payment is released
• Payment for a completed sale is processed to your provided account within 2–3 business days

2. Buying a Phone from SellEazy

Listings on our Buy page are arranged directly with our team over call or WhatsApp — there is no online checkout or advance online payment. Because of this:

• You are free to cancel an enquiry at any point before you make payment
• If a delivered device is found dead-on-arrival or materially not as described, contact us within 48 hours of delivery for a replacement or full refund
• Devices returned under this policy must be in the same condition as delivered, with all original accessories included

3. How Refunds Are Processed

Approved refunds are issued to the original payment method or bank account used for the transaction, typically within 5–7 business days of approval. We will keep you updated by email or phone throughout.

4. Non-Refundable Situations

• A device sale that has already been completed and paid for, where the device matched the agreed condition
• Change of mind after a completed transaction
• Physical damage caused after delivery or after pickup was completed

5. Contact Us

Questions about a specific order, cancellation, or refund? Reach out and we'll help directly: